jilvo Frequently Asked Questions

Creating a jilvo account takes under three minutes. Visit jilvo.net, click the registration link, and fill in your username, email address, phone number, and date of birth. You must be 18 or older to register. Once you submit your details, a verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit and play.

jilvo requires a valid Bangladesh National Identity Card (NID) or passport to complete identity verification. You will also need to submit a selfie holding your ID document. Verification is required before your first withdrawal and may be requested earlier if our compliance team flags unusual activity on your account. The process typically takes 1-2 business days.

On the jilvo login page, click "Forgot Password" and enter your registered email address or mobile number. A reset link or OTP code will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message, check your spam folder or contact our support team at [email protected].

No — each player is permitted exactly one jilvo account. Duplicate accounts are a violation of jilvo's Terms and Conditions and will result in both accounts being suspended and any pending withdrawals being held. If you have accidentally created two accounts, contact support immediately to have the duplicate closed before it triggers a compliance review.

To permanently close your jilvo account, send a written request to [email protected] from your registered email address. Include your full name and account username. Any remaining real-money balance will be refunded to your registered payment method before closure. Note that closing your account is different from self-exclusion — if you are concerned about problem gambling, the self-exclusion option on our Responsible Gaming page may be more appropriate.

To deposit via bKash on jilvo, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits are credited to your jilvo account instantly in most cases. The minimum deposit amount via bKash is ৳200.

Nagad deposits on jilvo are processed instantly — funds appear in your account balance within seconds of a successful Nagad transfer. If your deposit has not appeared after 10 minutes, check whether the Nagad transaction was completed successfully on the Nagad app, then contact jilvo support with your transaction reference number for a manual check.

The minimum withdrawal amount on jilvo is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no withdrawal fee charged by jilvo, though your bank or mobile banking provider may apply their own transaction charges.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1-4 hours once approved by jilvo's finance team. Bank transfers to Bangladeshi banks usually take 1-2 business days. All withdrawals require that your account identity verification (KYC) is complete. Withdrawal requests submitted during peak hours or on public holidays may take slightly longer.

jilvo does not charge any platform fees for deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, Rocket, or your bank may apply their own transaction fees in accordance with their standard tariff. We recommend checking your mobile banking app's fee schedule to understand any charges on your end before initiating a transaction.

Bonus funds on jilvo cannot be withdrawn directly — they must first be converted to real-money winnings by meeting the applicable wagering requirement. For example, a bonus with a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before the resulting winnings become withdrawable. Full wagering terms are displayed at the time each bonus is claimed.

jilvo covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under lines, innings runs, player performance specials, and live in-play betting. We cover major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test Championship, Asia Cup, and bilateral series featuring the Bangladesh Tigers.

Yes, jilvo offers live in-play betting on cricket matches. During a live match, you can bet on the next over outcome, current run rate, next wicket, and other dynamic markets with odds that update ball by ball. In-play betting is available on BPL, IPL, T20 World Cup, and most major bilateral international cricket series. A stable internet connection is recommended for the best live betting experience.

jilvo's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection spans classic three-reel slots, video slots with bonus rounds, Megaways titles, jackpot slots, and crash games. Popular titles on jilvo include Gates of Olympus, Sweet Bonanza, Big Bass Bonanza, and Aviator. New games are added regularly, and many slots can be previewed in demo mode before you wager real money.

Yes, jilvo is fully optimised for mobile play. The platform runs in any modern mobile browser on Android and iOS without requiring a separate app download. All games, deposit and withdrawal options including bKash and Nagad, account settings, and live betting features are accessible on mobile. The mobile interface adapts automatically to your screen size for a smooth experience.

jilvo uses games from certified providers whose random number generators (RNGs) are independently tested for fairness. The platform operates with SSL encryption to protect all player data and financial transactions. jilvo is committed to transparent, fair play and does not manipulate game outcomes. For further assurance, you can review individual game RTP (return to player) percentages in each game's information panel.

jilvo offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage match may vary based on current promotions — check the Promotions section of jilvo after logging in for the latest welcome offer. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Only one welcome bonus is available per player, per household, and per device.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before any winnings derived from the bonus can be withdrawn. For example, a ৳500 bonus with a 25x wagering requirement means you must place a total of ৳12,500 in qualifying bets. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

Yes, all jilvo bonuses carry an expiry period within which the wagering requirement must be completed. The standard expiry window is 7 to 30 days depending on the promotion, and the exact deadline is displayed in your account's active bonuses section. If the wagering requirement is not met before the expiry date, the remaining bonus balance and any associated winnings are forfeited automatically.

jilvo rewards regular players through an ongoing loyalty programme where points are earned on qualifying real-money wagers across cricket betting, slots, and live casino games. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. High-volume players may be invited to a dedicated VIP tier with enhanced benefits including higher withdrawal limits, personalised bonuses, and a dedicated account manager.

Yes, jilvo runs seasonal promotions tied to major events in Bangladesh. During the BPL cricket season, jilvo typically offers enhanced odds, betting bonuses, and free bet rewards on Bangladesh Premier League matches. During Eid, Pohela Boishakh, and other festive periods, special deposit bonuses and prize draws are made available to eligible players. Check the Promotions tab in your account around these dates for the latest offers.

jilvo operates as a safe and reliable online gaming platform secured with SSL encryption, verified payment integrations, and certified fair-play game providers. All financial transactions are processed through trusted Bangladeshi payment channels including bKash, Nagad, and Rocket. We are committed to player protection and data privacy, and we operate with transparent terms. Players are responsible for understanding local regulations applicable to them.

jilvo protects all personal data using industry-standard SSL/TLS encryption on every page and transaction. Your account information, identity documents, and payment details are stored securely and are never shared with third parties except as required for payment processing and identity verification. You can review the full details of how your data is collected, used, and protected in jilvo's Privacy Policy.

jilvo provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off time-outs (24 hours to 6 weeks), and long-term self-exclusion (6 months to 5 years). All limit reductions take effect immediately. Increases to limits require a 24-hour waiting period to prevent impulsive decisions.

To self-exclude from jilvo, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. Pick your exclusion duration — 6 months, 1 year, or 5 years — and confirm your request. Your account is suspended within minutes, all marketing communications are stopped immediately, and any real-money balance is refunded to your registered payment method. Self-exclusion cannot be reversed before the chosen period ends.

The minimum age to register and play on jilvo is 18 years. This applies to all players across Bangladesh without exception. jilvo enforces age verification through identity document checks at the withdrawal stage and may conduct spot checks at any time. Any account found to belong to a player under 18 is closed immediately and deposited funds are returned to the payment source.

If you feel that gambling is negatively affecting your daily life, finances, or relationships, jilvo encourages you to reach out immediately. You can activate a self-exclusion or deposit limit through your account settings at any time. Our support team is available 24/7 at [email protected]. For independent guidance, we recommend visiting our Responsible Gaming page, which provides further resources and self-assessment tools. You are never alone — help is available.