Play Smart, Stay Safe with jilvo
At jilvo, responsible gaming is not an afterthought — it is built into the foundation of our platform. We provide every Bangladesh player with the tools, information, and support needed to keep gambling fun, controlled, and within healthy boundaries.
Six Pillars of Responsible Play at jilvo
These six principles shape every responsible gaming decision we make, from platform design to player-facing tools, ensuring that jilvo remains a safe and enjoyable space for all Bangladesh players.
Strict 18+ Age Policy
jilvo is an adults-only platform. We enforce age verification at registration and use additional identity checks to prevent underage access across all game categories including cricket, slots, and live casino.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits on your jilvo account to manage your spending. Limits take effect immediately when reduced and can only be increased after a mandatory 24-hour cooling-off period.
Session Time-Out
Activate a session time-out to pause your access to jilvo for a chosen period — from 24 hours up to 6 weeks. During the time-out, your account is suspended but your balance and history are safely preserved.
Self-Exclusion Programme
Players who feel their gambling is out of control can request a long-term self-exclusion of 6 months, 1 year, or 5 years. During exclusion, all promotional communications are stopped immediately.
Activity Monitoring
jilvo's internal systems track betting patterns, deposit frequency, and session durations. If unusual activity is detected that may indicate problem gambling, our team will reach out proactively to offer support.
Dedicated Support Team
Our responsible gaming support team is available around the clock. Players in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh can reach us at any time for confidential guidance and account assistance.
01 Our Commitment to Responsible Gaming
jilvo was built with the Bangladesh market at its core — a market where mobile banking is deeply embedded in daily life and where digital entertainment is growing rapidly. With that growth comes a serious responsibility. jilvo is committed to providing a gaming environment that is not only exciting and rewarding but genuinely safe for every player who chooses our platform.
Responsible gaming at jilvo means more than displaying a hotline number at the bottom of a page. It means building player-protection tools directly into the account management system, training our support team to recognise and respond to signs of problem gambling, and designing our promotions so they never encourage players to exceed their personal limits. We believe that the long-term success of jilvo as a platform is inseparable from the wellbeing of our players.
This page explains every responsible gaming tool available at jilvo, the warning signs of problem gambling to watch for, and how to access help if you or someone you know needs it. We encourage all players — whether you are a new member from Dhaka or a long-time player from Chittagong — to read this information carefully and to make use of the tools available to you.
Gambling is meant to be a form of entertainment, like watching a BPL cricket match or playing a board game with friends. The moment it stops being fun and starts causing financial or emotional stress, it is time to use the tools on this page or to reach out to our support team. There is no shame in asking for help — jilvo's team is here for exactly that reason.
02 Player Protection Tools
jilvo provides a comprehensive suite of player-protection tools, all accessible directly from your account settings. You do not need to contact support to activate most of these features — they are built into your account dashboard and can be applied immediately. Below is a detailed breakdown of each tool available to you.
Deposit Limits
Set a maximum amount you are willing to deposit per day, per week, or per calendar month. Once a limit is reached, jilvo will decline any further deposit attempts until the period resets. Reducing your limit takes effect immediately. Increasing your limit requires a 24-hour waiting period to prevent impulsive decisions.
Loss Limits
Set a ceiling on how much you are prepared to lose within a defined period. When your net losses reach that ceiling, jilvo will prevent further wagering until the period resets. This tool is especially effective for players who find it easy to chase losses in the heat of the moment.
Session Time Limits
Specify a maximum continuous play duration — for example, 30 minutes or 2 hours. When the session time expires, jilvo will display a reminder and, if you choose, log you out automatically. This tool helps prevent long, unplanned gambling sessions that can creep up unnoticed.
Reality Check Notifications
Enable periodic on-screen prompts that show you how long you have been playing and how much you have deposited or won in the current session. These reminders are designed to keep you grounded and aware — combating the "flow state" that can cause players to lose track of time and money.
Time-Out / Cooling-Off Period
Take a short break from jilvo for a period of your choosing — 24 hours, 48 hours, 7 days, 14 days, or up to 6 weeks. During a time-out, your account is suspended and you cannot log in or make deposits. Your balance is held securely and will be available when the time-out period ends.
Self-Exclusion
For players who feel they need a longer break, jilvo offers formal self-exclusion periods of 6 months, 1 year, or 5 years. Self-exclusion is a serious commitment: once activated, it cannot be reversed before the chosen period expires. All marketing and promotional communications are stopped immediately upon activation.
To activate any of these tools, log in to your jilvo account, navigate to Account Settings, and select the Responsible Gaming section. If you are having difficulty finding or using any tool, contact our support team at [email protected] and we will assist you immediately — free of charge and with complete confidentiality.
03 Age Restriction & Underage Protection
jilvo operates exclusively for adults aged 18 and above. This is a firm, non-negotiable policy that applies to every player in every region of Bangladesh — from Dhaka to Cox's Bazar, from Rangpur to Barishal. We take our commitment to preventing underage gambling extremely seriously and employ multiple layers of protection to enforce it.
Verification at Registration
Every new jilvo account holder is required to confirm their date of birth during the registration process. Before a withdrawal can be processed — and in some cases before certain deposit methods are enabled — players must complete our Know Your Customer (KYC) identity verification by submitting a valid government-issued identification document, such as a Bangladesh National Identity Card (NID). Date of birth is cross-checked against the submitted document, and any account where the player is found to be under 18 is closed immediately.
Protecting Minors in Your Household
If you share a device or a mobile banking account (such as a bKash or Nagad wallet) with a minor, we strongly encourage you to take the following steps to prevent accidental or deliberate access to jilvo by underage individuals:
- Always log out of your jilvo account when you finish a session, especially on shared devices.
- Never share your jilvo account password, OTP codes, or bKash PIN with children or teenagers.
- Enable device-level parental controls or screen time restrictions on any phone used by a minor.
- Consider using internet filtering software that blocks gambling-category websites on devices accessible to children.
If you discover that a minor has accessed a jilvo account — whether your own or an account created in their own name — please contact us immediately at [email protected]. We will close the account, refund any deposited funds, and remove all personal data associated with the minor in accordance with our data protection policy. Under-18 gambling is illegal and causes harm — we take every report seriously.
04 Recognising Problem Gambling
Problem gambling can develop gradually and often goes unrecognised until it has caused significant financial or personal harm. Being aware of the early warning signs is the most effective way to catch a developing problem before it becomes serious. The indicators below apply to yourself and to people you care about.
Common Warning Signs
- Spending more money on gambling than you originally intended or can comfortably afford.
- Gambling with money set aside for essential expenses such as rent, groceries, or bKash/Nagad mobile bill payments.
- Lying to family members or friends in Dhaka, Chittagong, or elsewhere about how much time or money you spend gambling.
- Feeling anxious, irritable, or restless when you are not able to gamble.
- Chasing losses — continuing to play in an attempt to win back money you have already lost.
- Borrowing money from friends, family, or using credit specifically to fund gambling activity.
- Neglecting work, study, relationships, or other responsibilities in favour of gambling.
- Feeling that gambling is the only activity that relieves stress or negative emotions.
- Making repeated unsuccessful attempts to reduce or stop gambling.
- Gambling for progressively longer sessions to achieve the same level of excitement.
Recognising even one or two of the warning signs above is a reason to pause and reflect honestly on your gambling habits. You do not need to be experiencing all of them to benefit from using jilvo's player-protection tools or from speaking with a support professional. Early action is always more effective than waiting until a problem escalates.
A Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, we encourage you to activate a time-out or contact our support team:
- Have I spent more on jilvo or other gambling platforms this month than I planned?
- Have I thought about gambling first thing in the morning or while doing unrelated activities?
- Have I felt the urge to recover losses immediately after a losing session?
- Has gambling caused any tension with family members or affected my finances this month?
- Have I hidden gambling-related transactions from anyone — for example, bKash top-ups made specifically for deposits?
05 Self-Exclusion: A Detailed Guide
Self-exclusion is the most powerful responsible gaming tool available at jilvo. It is intended for players who have concluded — either independently or with professional guidance — that they need a significant break from gambling. Activating self-exclusion is a courageous and responsible decision, and jilvo's team will process every request with complete respect and without judgment.
How Self-Exclusion Works
Submit Your Request
Log in to your jilvo account and navigate to Account Settings > Responsible Gaming > Self-Exclusion, or send an email to [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion duration: 6 months, 1 year, or 5 years.
Immediate Account Suspension
Your account is suspended within minutes of your request being confirmed. You will receive a confirmation email to your registered address. From this point, you cannot log in, deposit, or place wagers on jilvo.
Marketing Communications Stopped
All promotional emails, SMS messages, and push notifications from jilvo — including BPL cricket season offers, Eid bonus campaigns, and slot tournament invitations — are immediately unsubscribed. You will not receive any gambling-related communications for the duration of your exclusion.
Balance Withdrawal
Any remaining balance in your account at the time of self-exclusion will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or card). Pending bonus funds that have not met wagering requirements will be forfeited in accordance with our Terms & Conditions.
Exclusion Period Runs
Your self-exclusion runs for the full period you selected. It cannot be reversed or shortened before the end date — this is by design, to protect you during moments of impulsive reconsideration. The end date is confirmed in your exclusion confirmation email.
Re-Activation (Optional)
When your exclusion period expires, your account remains suspended until you actively contact jilvo to request reinstatement. We recommend waiting at least 7 days after the exclusion end date before considering return, and we may ask you to confirm your readiness to resume play responsibly before reinstating your account.
If you attempt to create a new jilvo account during an active self-exclusion period, that account will be closed immediately upon detection and any deposited funds will be returned. Our compliance team actively monitors for account duplication attempts to uphold the integrity of the self-exclusion programme.
06 Getting Help & External Support
jilvo's internal support team is always available, but we also recognise that some players benefit most from speaking with independent professionals who specialise in gambling addiction and problem gambling counselling. We encourage any player in Bangladesh who is concerned about their gambling behaviour to seek the support that is right for them — whether that is through jilvo directly or through an external organisation.
jilvo Support Team
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. All conversations are confidential. We can activate player-protection tools, process self-exclusion requests, and provide guidance on managing your gambling habits.
Email (plain text): [email protected]
National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential counselling services for individuals experiencing emotional distress, including gambling-related anxiety and financial stress. Available to callers from Dhaka, Chittagong, Sylhet, Khulna, and all districts.
Contact your nearest government health facility or district hospital mental health unit for referral.
Family & Community Support
Talking to a trusted family member, friend, or community leader about gambling concerns can be an important first step. jilvo encourages open conversations about gambling habits within families and communities across Bangladesh.
If a family member is gambling problematically, contact us and we can guide you on how to support them and raise a third-party concern about their account.
If gambling-related stress is causing serious mental health distress, please contact a qualified healthcare professional immediately. jilvo's support team can provide guidance on our platform's tools, but we are not a substitute for professional mental health care. Your wellbeing comes first — always.
07 Common Questions About Responsible Gaming
Below are answers to the questions our Bangladesh players most frequently ask about jilvo's responsible gaming tools and policies.
Can I set a deposit limit before I start playing?
Yes. Deposit limits can be set at any stage — including before you make your first deposit. Navigate to Account Settings > Responsible Gaming immediately after creating your account to configure your preferred daily, weekly, or monthly limit.
How quickly does a self-exclusion take effect?
Self-exclusion is processed within minutes of a confirmed request. Your account will be suspended before the end of the same session in which you submit your request, and all marketing communications are stopped at the same time.
Will jilvo contact me if my account activity looks unusual?
Yes. Our monitoring systems flag accounts that show patterns consistent with problem gambling — such as rapid deposit sequences, large loss streaks, or very long uninterrupted sessions. If your account is flagged, a member of our team will reach out proactively to check in.
Can I still withdraw my balance during a self-exclusion?
Yes. Any real-money balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.). Bonus balances that have not completed wagering requirements are not withdrawable and will be forfeited.
Is there a minimum age requirement to play on jilvo?
Yes. jilvo is strictly for adults aged 18 and above. This applies to all players regardless of location within Bangladesh. Identity verification is required to process withdrawals and may be requested at any point during your account lifecycle.
Can I ask jilvo to exclude me on behalf of a family member?
You can submit a third-party concern request to [email protected]. While jilvo cannot forcibly close another person's account without their consent in most circumstances, we will investigate the concern, may place a temporary hold on the account, and will engage directly with the account holder about the tools available to them.
Play Responsibly, Play With jilvo
Gambling is entertainment — keep it that way. Use our player-protection tools, explore our games at your own pace, and reach out whenever you need us. 18+ only. Play within your means.