Your Privacy Matters at jilvo
This Privacy Policy explains exactly what personal data jilvo collects when you use our online casino and sports betting platform, why we collect it, how it is stored and protected, and what rights you hold over your information as a player based in Bangladesh.
jilvo ("we", "us", "our", "the Operator") is committed to protecting the personal information of every player who interacts with our platform at jilvo.net (the "Platform"). This Privacy Policy sets out in clear, plain English how we handle your data. It applies to all services offered through the jilvo Platform, including our casino games, sports betting markets, live dealer tables, slot titles, promotional offers, and customer support channels. By creating a jilvo account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
Our Core Privacy Commitments
These six principles underpin every data-handling decision we make at jilvo. They apply to all personal data collected from players across Bangladesh and beyond.
SSL Encryption Always On
All data transmitted between your device and jilvo's servers is protected by 256-bit SSL/TLS encryption. Whether you are depositing via bKash or browsing slot titles, your connection is always secure.
We Never Sell Your Data
jilvo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve your jilvo experience.
Purpose-Limited Collection
We collect only the personal data that is strictly necessary to provide our services, process your payments, and comply with our legal obligations. We do not collect data for its own sake.
Defined Retention Periods
Personal data is held only for as long as required by our operational needs and applicable legal obligations. Once the retention period expires, your data is securely deleted or anonymised.
Your Rights, Respected
You have the right to access, correct, export, and request deletion of your personal data at any time. jilvo provides a clear, straightforward process for exercising each of these rights.
Responsible Gaming Protection
Some of the data we collect — such as deposit frequency, session length, and betting patterns — is used specifically to power our responsible gaming tools and protect at-risk players.
01 Data We Collect
When you interact with the jilvo Platform — from initial registration through to ongoing gameplay and withdrawals — we collect personal data in several ways. The categories below outline every type of data we may hold about you, together with the primary reason it is gathered.
1.1 Registration & Identity Data
When you create a jilvo account, you provide us with your full legal name, date of birth, residential address (including city — such as Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is required to open your account, verify your identity in line with our Know Your Customer (KYC) obligations, and contact you regarding your account activity.
1.2 Identity Verification Documents
To comply with our anti-money laundering (AML) and KYC obligations, we may request copies of government-issued identification such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request proof of address (such as a recent utility bill or bank statement) and, for withdrawals above specified thresholds, proof of the payment method used (e.g., a screenshot of your bKash wallet registration).
1.3 Financial & Transaction Data
We record all deposits and withdrawals made through the Platform, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in BDT, the date and time of the transaction (Bangladesh Standard Time, UTC+6), and the transaction reference number issued by the payment provider. We do not store full card numbers or mobile banking PINs — these are processed directly by the respective payment providers.
1.4 Gameplay & Betting Data
We maintain a full record of your betting activity on jilvo, including the games played, stakes wagered, winnings and losses, session start and end times, and any bonuses claimed or forfeited. This data is used to calculate your account balance accurately, to support our responsible gaming monitoring systems, and to resolve any disputes about game outcomes.
1.5 Technical & Device Data
When you access jilvo, our systems automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and pages visited within the Platform. This data helps us optimise the Platform's performance, detect fraudulent login attempts, and analyse usage patterns to improve our services.
1.6 Communications Data
If you contact jilvo's support team via email, live chat, or any other channel, we retain a record of that correspondence, including the content of the messages and any attachments. This enables us to respond to your queries and to maintain a history of any disputes or complaints.
jilvo does not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been registered by an underage individual, that account will be closed immediately and any personal data deleted in accordance with our data retention policy, subject to any legal hold requirements.
02 How We Use Your Data
jilvo processes your personal data only where we have a lawful basis for doing so. The table below sets out our primary processing activities, the data categories involved, and the lawful basis applied in each case.
| Processing Activity | Data Categories Used | Lawful Basis |
|---|---|---|
| Account creation & management | Identity, contact, device data | Contract performance |
| Payment processing & withdrawal verification | Financial, identity, KYC documents | Contract performance; legal obligation |
| AML & fraud prevention | Identity, financial, transaction, device data | Legal obligation; legitimate interest |
| Responsible gaming monitoring | Gameplay, betting, session data | Legitimate interest; legal obligation |
| Customer support & dispute resolution | Communications, account, transaction data | Contract performance; legitimate interest |
| Promotional communications (opt-in) | Contact data, gameplay preferences | Consent |
| Platform analytics & improvement | Technical, device, usage data | Legitimate interest |
| Legal compliance & regulatory reporting | All categories as required | Legal obligation |
Where jilvo relies on your consent as the lawful basis for processing (for example, for sending promotional emails or SMS messages about bonuses, BPL cricket season offers, or Eid promotions), you may withdraw that consent at any time by adjusting your communication preferences in your account settings or by emailing [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
03 Data Sharing & Third Parties
jilvo does not sell, rent, or trade your personal data. However, in order to operate the Platform and fulfil our legal obligations, we share certain categories of personal data with carefully selected third parties. Every third party that handles your data on our behalf is required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.
3.1 Payment Processors
To facilitate deposits and withdrawals, we share necessary transaction data (such as your registered mobile number and transaction reference) with our payment partners including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. Card transactions processed via Visa and Mastercard are handled by a PCI-DSS compliant payment gateway. These providers operate under their own privacy policies and are subject to applicable Bangladeshi financial regulations.
3.2 Game Technology Providers
The casino games, slot titles, and live dealer experiences available on jilvo are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and gameplay data to deliver game content, audit results, and resolve game-related disputes. They do not receive your full identity data.
3.3 Identity Verification Services
To fulfil our KYC obligations, we may use third-party identity verification providers to cross-check NID details, validate documents, and screen against relevant watchlists. These providers process your identity data under strict contractual and legal obligations.
3.4 Legal & Regulatory Authorities
jilvo may disclose your personal data to law enforcement agencies, financial intelligence units, or other governmental bodies where we are legally required to do so — for example, in connection with an AML investigation or a court order. We will inform you of any such disclosure where we are legally permitted to do so.
jilvo will never share your personal data with third-party advertisers, data brokers, social media platforms, or marketing aggregators. Any promotional communications you receive from jilvo come from jilvo directly and are sent only with your explicit prior consent.
04 Cookies & Tracking
jilvo uses cookies and similar tracking technologies to operate the Platform correctly, remember your preferences, analyse how the site is used, and detect fraudulent activity. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used on jilvo.net fall into the following categories:
4.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They manage your login session, maintain your account balance display, and enable secure payment flows. You cannot opt out of strictly necessary cookies without affecting your ability to use jilvo. Examples include session tokens, CSRF protection tokens, and load-balancing cookies.
4.2 Functional Cookies
Functional cookies remember your preferences — such as your preferred language display, notification settings, and recently played game history — so that you do not need to reset them on each visit. These cookies make your jilvo experience more personalised and efficient.
4.3 Analytics Cookies
We use analytics cookies to understand how players navigate the Platform, which game categories are most popular, and where technical errors occur. This data is collected in aggregated, anonymised form and is used solely to improve jilvo's performance and usability. You may opt out of analytics cookies through your browser settings or our cookie preference centre.
4.4 Security & Fraud-Detection Cookies
Certain cookies and device fingerprinting techniques are used specifically to identify unusual login patterns, detect bot activity, and prevent account takeover fraud. These run in the background and do not affect your browsing experience.
You can manage or delete cookies at any time through your browser settings. Note that disabling all cookies may affect the functionality of certain Platform features, including maintaining your login session. For a full list of cookies used on jilvo.net, please contact us at [email protected].
05 Data Security
jilvo takes the security of your personal data seriously. We implement a layered security architecture designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted data storage for sensitive fields including identity documents, financial records, and KYC data, stored with AES-256 encryption at rest.
- Role-based access controls ensuring that jilvo employees can only access the personal data necessary for their specific job functions. Access to sensitive player data is logged and regularly audited.
- Multi-factor authentication (MFA) available on all player accounts and mandatory for all jilvo staff accessing backend systems.
- Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
- 24/7 intrusion detection systems that monitor network traffic for anomalous patterns indicative of cyberattacks or data exfiltration attempts.
Despite these measures, no internet-based system can be guaranteed 100% secure. In the unlikely event of a data breach that poses a risk to your personal data, jilvo will notify affected players via their registered email address as promptly as practicable and will take immediate steps to contain and remediate the incident.
You also play a role in keeping your account secure. Choose a strong, unique password for your jilvo account, enable OTP verification, and never share your login credentials with any other person. If you suspect your account has been compromised, contact us immediately at [email protected].
06 Data Retention
jilvo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule applies as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration & identity data | Duration of account + 5 years after closure | AML / legal obligation |
| KYC documents (NID, passport copies) | Duration of account + 5 years after closure | Regulatory compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay & betting history | Duration of account + 3 years after closure | Dispute resolution; responsible gaming |
| Customer support communications | 3 years from last interaction | Dispute resolution; quality assurance |
| Technical & device logs | 12 months from collection | Security; fraud detection |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent; legal compliance |
When the applicable retention period expires, your personal data is securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for statistical and platform-improvement purposes.
07 Your Privacy Rights
As a jilvo player, you hold a number of rights with respect to your personal data. jilvo is committed to honouring these rights promptly and without undue barriers. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a verifiable request.
Right of Access
You may request a copy of all personal data jilvo holds about you, together with information about how it is processed, where it is stored, and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You can update most profile information directly within your account settings.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes collected, or where you withdraw consent. This right is subject to our legal retention obligations.
Right to Data Portability
You may request that we provide your personal data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
Right to Restrict Processing
In certain circumstances, you may ask jilvo to pause the processing of your personal data — for example, while a rectification request is under review — without requesting full deletion.
Right to Object
You may object to jilvo processing your personal data on the grounds of legitimate interest — for example, analytics or profiling for responsible gaming purposes. We will assess and respond to each objection on its merits.
Please note that certain rights may be limited where jilvo has a legal obligation to retain or process your data — for example, transaction records required for AML compliance cannot be deleted on request during the statutory retention period. In such cases, we will explain the limitation clearly in our response to your request.
08 Contact & DPO
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilvo handles your personal data, please reach out to our dedicated privacy team using the contact details below. All privacy-related correspondence must be submitted in English.
Privacy & Data Protection Enquiries
Email (plain text — not a link): [email protected]
Subject line: Privacy Rights Request or Data Protection Enquiry
Response time: within 30 calendar days of receipt of a verifiable request
jilvo reviews and updates this Privacy Policy periodically to reflect changes in our data practices, technological developments, or applicable legal requirements. When material changes are made, we will notify active players via the email address registered on their account at least 14 days before the changes take effect. The effective date of the current version is displayed at the top of this page. We encourage you to review this Privacy Policy each time you visit jilvo.net to stay informed about how we protect your information.
This Privacy Policy was last reviewed and updated on 1 January 2026 (Bangladesh Standard Time). jilvo operates as a safe and reliable platform with SSL encryption and fair play certification. For adults aged 18 and above only.
Questions About Your Privacy?
Our support team is here to help. You can also explore our FAQ page for quick answers, or visit our Responsible Gaming page to learn about the tools we offer to keep your experience safe and enjoyable.